One inbox

Every enquiry, in the one app you already check.

Your website chat, your contact form and your email inbox each want you to look somewhere different. ChatRelay sends all of them to one place you already have open, and you answer every one of them from there.

Most unified inboxes are one more app

The usual answer to too many inboxes is a new dashboard that pulls them all together. That is one place instead of four, but it is still a place you have to remember to open, and a login, and an app to keep on your phone.

ChatRelay does it the other way round. Nothing waits in a dashboard. Each enquiry arrives as a message in the app you already look at twenty times a day, and your reply goes back the way it came.

What comes in

• Your website chat. A chat box on your site. Your reply appears in it within seconds, or is emailed to them if they have already left. Included.
• Your contact form. What people send through most forms built into your site arrives with everything else, and your reply is emailed to them. Jotform, Typeform and Google Forms are the exceptions. Included.
• Your email inbox. Point your enquiries address at us and the emails join the same thread. Included.
• Your Facebook page and Instagram. These start once Meta has approved us, which we are waiting on. Included.

Where it all goes

You pick one place. Telegram, Slack, Discord, email, your own webhook and our app cost nothing extra, and WhatsApp is £9 a month. Send it to a group or a channel and everyone in it can answer, for the same price.

If you would rather it chased a list of people until somebody picks it up, that is Rota, at £79 a month. In opening hours, if nobody has answered in five minutes, it tries the next person.

What it costs

£29 a month for one location, with every way in included. We do not count conversations or cap them, and our name never appears on your chat box. Pay yearly and two months are free.

Questions

What changes on my website?

One line goes at the bottom of it, and that is the only change. Take the line out and your site is back as it was.

Can my team answer too?

Yes. Send enquiries to a Telegram group, a Slack channel or a Discord channel, and anyone in it can reply. It is one price however many of you there are.

Is it an AI that answers for me?

No. AI never speaks to your customers until it knows your business and you say it can. It suggests replies and sums up long conversations, so answering is quicker.

Do my customers need an app?

No. They use the chat box on your website, your form or email, as they do now. Nothing changes on their side.