For teams who work in Microsoft Teams
Every enquiry, in front of the whole team.
Your website chat, your contact form and your info@ inbox all arrive in one Microsoft Teams channel, where everyone can see them. Facebook and Instagram messages join them once Meta approves us.
Each one is a card in its own thread. Type your answer into the card and press Send, and it reaches the customer on your website within seconds. The card then shows who answered, so nobody answers twice.
The Team plan
£149a month for one location
Two to four locations are £124 each, and five or more are £104 each.
- Answered from the card in Microsoft Teams, with Claim
- Managers and staff, with numbers and settings for managers
- The ChatRelay tab inside Teams
- Your own rules for the AI
- Everything else included, WhatsApp and Know your customers too
- Pay by card, or by invoice due in thirty days
Free, and no card to start. Every plan and price.
Where it is up to
Written up on 12 November 2026
Every way in is signed to the same place. A white sign is open today. A sign in outline is not open yet, and says when it will be.
- The chat box on your websiteOpen today
- Your contact formOpen today
- Your info@ inboxOpen today
- Your Facebook pageOpens once Meta approves us
- Your Instagram accountOpens once Meta approves us
Open today. Each new enquiry is a card in its own thread, so the whole team sees it come in.
- Inside Teams, from the card
- Telegram
- Slack
- Our app
What comes with Team
Answered from the card
Type into the card and press Send. Talk it over in the thread first if you like: ChatRelay can only read what is typed into its own cards, so the rest of your Teams stays yours.
Press Claim and the channel knows who has it. For half an hour nobody further down your list is chased about it, and the customer's messages still arrive.
Managers and staff
Whoever connects the channel is a manager, and can change your ChatRelay settings from Teams. Everybody else in the channel can read and answer enquiries, and change nothing.
Managers can sign members of staff in to the ChatRelay app as well, where they can read and answer enquiries and change nothing there either.
Numbers and settings, in a tab in Teams
Managers see enquiries, answers, ways in and timing, month by month, for every location. And the settings: the team and its channels, how answering works, your AI rules and paying by invoice.
They are in the ChatRelay app at chatrelay.co.uk/app, and in the ChatRelay tab inside Teams, which signs you in with Teams.
Your rules for the AI
A card can carry a suggested reply, labelled Written by AI. It is never sent unless somebody sends it, and anybody can press Report on the card if it is wrong.
You choose what your assistant always hands to a person, like complaints, refunds, anything legal, health and payment details, and the words it never sends. On Team those topics are on from the start, and your own rules can be typed or read from a document.
Coming from Teams live chat
Setting it up
- Put the ChatRelay chat box on your website. Your contact form and info@ inbox can come in with it.
- Whoever runs your Teams adds the ChatRelay app to your team, and to the channel you want enquiries in. A private channel with only the people who answer works well.
- A manager sends /team teams to ChatRelay for a code, and somebody writes @ChatRelay connect and the code in the channel.
Start a fortnight on TeamSee the prices
Already with us on Relay or Rota? Send /upgrade team. Smaller team? Relay and Rota can post enquiries into Teams too, and you answer from wherever else you get them.
What happened to Teams live chat
Teams live chat put a chat box on your website and sent what visitors typed into a Teams channel. On 6 August 2026 Microsoft announced it was retiring it. New setups stopped that month, businesses were asked to take the box off their websites by 5 October 2026, and from October it no longer passes messages into Teams.
Chats already in your channels stay where they are. Microsoft did not name a replacement.
Source: Microsoft 365 message centre, notice MC1449174, as published here.